Terms of service.

Payment & Subscription
Your subscription is simple. Once you sign up, your card will be charged on the same day each month, and your subscription will continue until you choose to pause or step away. Everything is handled right here, quietly, with no fuss.

When to Expect Your Poetry
If you subscribe before the last day of the month, your first poetry parcel will be sent in the second week of the following month. A February order, for example, will arrive in March.

In New Zealand, parcels usually find their way home within five business days. If you’re farther away, allow ten. The postal world can be unpredictable—weather, holidays, and life itself may shift timelines a little, but your poetry will always come.

Cancellations & Refunds
If you need to cancel, you can do so anytime before your next payment by either logging into your subscription account here on our website, or by emailing subscription@joystreetpoetry.com. Refunds aren’t typically offered, except in cases where Joy Street has made a mistake. If something arrives damaged or doesn’t arrive at all, I’ll make it right—with a replacement or, if needed, a refund.

Your Privacy, Always Respected
Your name, address, and details are yours alone. They will never be shared or sold. Joy Street exists to bring beauty, not intrusion.

If Pricing Ever Changes
Should the price of your subscription need to shift, you’ll hear about it the way you hear from Joy Street—through your poetry delivery, tucked inside like a quiet note. No emails. No digital noise. Just a gentle notice, two months in advance, so you’re never caught off guard.

If You Need to Reach Out
Though Joy Street lives in a world away from screens, I understand that sometimes you may need to check in. If you have a concern, need to cancel, or if your poetry has gone missing in the mail, you can always reach me at info@joystreetpoetry.com.

That’s all there is to it—simple, quiet, and just for you.